Terms and Conditions
Once we have confirmed a booking a legal contract exists between The Old Hospital and the person, or persons, making the booking. When bookings are made on behalf of a group, by an individual, this contract is deemed to be between The Old Hospital and the individual making the booking. Accommodation is only available to the person or persons agreed at the time of booking and reservations are not transferable without prior agreement.
The following terms and conditions will apply
The Old Hospital is a no smoking establishment and guests’ children under 18 years of age and pets are not permitted at this establishment.
Covid-19 (updated 25/2/22 coronavirus.vic.gov.au)
There are currently no vaccination requirements for people to access accommodation facilities. As of Friday 25 February 2022 density quotients have been removed. Face masks are no longer required in indoor settings.
Reservations, Payment & Refunds:
To reserve accommodation a non-refundable deposit of $500 is required. This amount will be deducted from your final invoice. Deposits apply on a ‘per group’ basis and are not transferable. Any monies owing, under the terms of this contract, must be paid 14 days prior to your stay.
Refunds or credits cannot be issued from 30 days prior to your stay. Please make your guests aware of this policy.
The only exception to this policy is if a Government lockdown is mandated.
The Old Hospital Loch shall be entitled to deduct any sums due under the terms of this contract using the credit or debit card details supplied.
Check In/Out
Rooms are available to guests from 12pm on the day of arrival. Check in is not allowed after 6pm, without prior arrangement. Guests are required to vacate their rooms by 3pm on the day of departure or later by prior arrangement and at a cost. Room keys are to be left at reception. Any missing room keys are charged at $20 per key.
Prices
Prices are for accommodation only. Additional charges may apply for the provision of catering.
Offers
Offers and discounts may be withdrawn without notice. Any single offer or discount may not be used in conjunction with another. Where more than one offer or discount is available the offer or discount offering the best price will apply.
Day Visitors
For insurance reasons, day visitors are not permitted.
Cancellations/Availability
If you wish to cancel or amend your reservation please inform us as soon as possible as this may reduce any cancellation charges. Cancellations or amendments must be confirmed by email at info@theoldhospitalloch.com.au. We respectfully remind guests that we reserve the right to retain any deposits paid and that any outstanding balance for reserved accommodation may be charged (see conditions below). A minimum cancellation charge of $500 will apply to all cancellations. We recommend that guests take out holiday cancellation insurance, which is available from most reputable insurance brokers.
Guests should note that we reserve the right to charge the full cost of your holiday if you:
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Give less than 30 days notice of cancellation of all, or part, of your holiday.
Fail to arrive on the agreed date.
Cancel all, or part, of your holiday after you arrive.
We would only cancel your accommodation, either prior to or during your stay, due to reasons beyond our reasonable control. Any money paid by you, relating to the cancelled part of your holiday, would be refunded. Our liability would not extend beyond this refund.
We reserve the right to refuse or withdraw an offer of accommodation. We may terminate accommodation; without liability and at any time, if the behaviour or conduct of guest/s is deemed to be unacceptable or offensive, or the terms of this contract are broken.
Damages and Breakages
Guests are liable for any breakages, damages or loss to The Old Hospital Loch property. These must be reported as soon as they occur. Damages or loss may be charged at full replacement cost. The Old Hospital Loch shall be entitled to deduct any sums due from the $500 Refundable Damages Bond which is paid when your final invoice is issued 2 weeks prior to your arrival. If the sum exceeds this amount then the additional costs must be met by the guest by payment of credit card or EFT.
Liability
The Old Hospital Loch does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Data
Any data gathered during the course of this booking may be held on file but will not be disclosed to any third parties.